This Privacy Policy outlines how Excellence Transportation Services (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained from customers and visitors (“you” or “your”) of our taxi services in St. Lucia. We are committed to protecting your privacy and ensuring the security of your personal information. By using our services, you consent to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
We may collect personal information from you when you use our services, including but not limited to:
- Contact Information: Name, email address, phone number, and postal address.
- Booking Information: Date and time of your booking, pickup and drop-off locations, flight details (if applicable), and any special requests.
- Payment Information: Credit card details, billing address, and payment history. We do not hold or store this information.
- Usage Data: Information about your interactions with our website and mobile applications, including IP address, device type, browser type, and pages visited.
- Feedback: Any feedback or reviews you provide about our services.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- Providing Services: To fulfill your taxi bookings, communicate with you about your bookings, and provide customer support.
- Payment Processing: To process payments for our services.
- Improving Services: To analyse usage trends, monitor the effectiveness of our marketing efforts, and improve the quality of our services.
- Marketing Communications: To send you promotional offers, updates, and newsletters about our services, with your consent where required by law.
- Compliance: To comply with legal obligations, resolve disputes, and enforce our policies.
3. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using encryption technology, restricting access to personal information to authorized personnel only, and regularly updating our security measures.
4. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
5. Third-Party Disclosure
We may disclose your personal information to third parties, including:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors and IT service providers.
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from government authorities.
6. Your Rights
You have certain rights regarding your personal information, including the right to access, correct, or delete your information. You may also have the right to object to or restrict the processing of your information. To exercise these rights, please contact us using the contact information provided below.
7. Changes to this Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Excellence Transportation Services
Thank you for choosing Excellence Transportation Services. Your privacy is important to us, and we are committed to protecting your personal information.
Excellence Transportation Services 